Norway Removals Privacy Policy for Customers

This Privacy Policy explains how Norway Removals collects, uses, stores, and protects personal data relating to customers in our service area. It also describes your rights under the General Data Protection Regulation and relevant Norwegian data protection legislation. This Privacy Policy applies to all Norway Removals customers in our service area, including individuals and businesses who contact us, request quotations, use our removal services, or otherwise interact with us.

Data Controller Responsibility

Norway Removals acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you as a customer or prospective customer:

Identification and contact details, such as your name, postal address, service address, and any other address relevant to the removal service, as well as your preferred methods of contact.

Service and contract details, including information about the properties involved in the move, inventory or item lists, access information, dates and times of moves, and any special instructions relevant to the provision of our services.

Communication records, including information you provide when you contact us by any communication channel, such as enquiries about quotes, feedback, and correspondence relating to bookings and service delivery.

Billing and payment information, such as details required to process payments and maintain internal financial records, excluding full payment card details where third party payment processors are used.

Technical and usage information, where applicable, such as basic information about how you interact with our online platforms, including time and date of access, and general device or browser information, to the extent necessary for security and service improvement.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us. We may also collect data when you interact with our website or other digital channels, as well as during the performance of removal services at your premises.

In some cases, we may receive personal data indirectly, for example when a business customer provides contact details of individuals involved in a relocation, or when a third party acts on your behalf. In such cases, we expect that the party providing the data has the appropriate authority to do so.

Lawful Basis for Processing

We rely on different lawful bases under the General Data Protection Regulation to process your personal data, depending on the specific purpose:

Contractual necessity. We process your personal data when it is necessary to take steps at your request prior to entering into a contract, and to perform a contract with you. This includes providing quotations, confirming bookings, planning removals, and delivering our services.

Legal obligations. We process certain personal data in order to comply with legal obligations, such as tax, accounting, and record-keeping requirements, and to respond to lawful requests from competent authorities.

Legitimate interests. We process personal data when it is necessary for our legitimate interests and where such interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, handling customer queries, ensuring security, and pursuing or defending legal claims.

Consent. In limited cases, we may rely on your consent to process personal data, for example for certain types of marketing communications where required by law. When processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.

Purposes of Data Processing

We process your personal data for the following purposes:

To provide you with quotations and information about our removal services.

To plan, organise, and carry out removal services, including packing, transport, storage, and associated logistics.

To communicate with you about your booking, service updates, changes to arrangements, and follow-up after completion of services.

To manage our contractual relationship with you, including invoicing, payment processing, debt collection when necessary, and addressing service-related queries or complaints.

To comply with legal and regulatory requirements, including accounting and tax regulations.

To maintain the security of our systems, premises, and vehicles, and to prevent or detect fraud or misuse of our services.

To analyse and improve our services and internal processes, including quality assurance and staff training, to the extent compatible with your privacy rights.

Use of Data Processors and Third Parties

We may engage carefully selected third party service providers to process personal data on our behalf. These providers act as data processors and may assist us with activities such as information technology services, data hosting, payment processing, route planning tools, and administrative support.

When we use data processors, we ensure there is a written data processing agreement in place requiring them to process personal data only according to our documented instructions, implement appropriate technical and organisational security measures, maintain confidentiality, and assist us in fulfilling our obligations under data protection law.

We may also share personal data with other third parties where necessary, for example with professional advisers, insurers, banks, or authorities, when required by law or when necessary to establish, exercise, or defend legal claims. We do not sell your personal data.

International Data Transfers

Where personal data is transferred outside the European Economic Area by us or our processors, we take steps to ensure an adequate level of protection consistent with applicable data protection laws. This may include relying on adequacy decisions, standard contractual clauses, or other appropriate safeguards approved by regulators.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling our contractual obligations, complying with legal obligations, and handling any disputes or claims.

In practice, this means that data relating to your removal service and associated billing is retained for a period consistent with statutory limitation periods and accounting requirements. Communication records are retained for a reasonable period to respond to follow up enquiries, manage our relationship with you, and improve our services, after which data is securely deleted or anonymised.

We periodically review the personal data we hold and apply retention schedules to ensure data is not kept longer than necessary.

Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure systems, and procedures for handling data breaches.

While we take reasonable precautions to safeguard your personal data, no system can be completely secure. We therefore cannot guarantee absolute security, but we are committed to responding promptly and appropriately to any security incidents involving personal data.

Your Data Protection Rights

As a customer of Norway Removals in our service area, you have the following rights under data protection law, subject to certain conditions and limitations:

Right of access. You have the right to obtain confirmation as to whether we process your personal data and to receive a copy of such data, together with information about how it is processed.

Right to rectification. You have the right to request correction of personal data that is inaccurate or incomplete.

Right to erasure. You have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as when the accuracy of the data is contested or when you object to processing based on legitimate interests.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller.

Right to object. You have the right to object to the processing of your personal data when the processing is based on our legitimate interests or involves direct marketing. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for legal claims.

Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe your personal data has been processed in violation of data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements, or business practices. The latest version will apply to all Norway Removals customers in our service area. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.