Privacy Policy - Norway Removals

This Privacy Policy explains how Norway Removals collects, uses, stores, shares, and protects personal data in compliance with the General Data Protection Regulation (GDPR). It applies to all Norway Removals customers in area.

1. Introduction

Norway Removals is committed to respecting your privacy and handling personal data responsibly. We process information only when there is a valid lawful basis, and we apply appropriate technical and organisational measures to protect the data we hold. This policy applies to all Norway Removals customers in area, including individuals who enquire about our services, receive a quote, book a removal, or otherwise interact with us in connection with our services.

For the purposes of this policy, personal data means any information that can identify a living person, directly or indirectly. This may include names, addresses, contact details, booking information, payment-related details, and other information necessary to deliver removal services safely and efficiently.

2. Data We Collect

We collect only the data that is necessary for operating our business and delivering our services. Depending on your interaction with us, we may collect the following categories of information:

Identity data: name, title, and basic identification details.
Contact data: address, telephone number, and email address.
Service data: moving dates, origin and destination addresses, property access details, inventory information, packing requirements, and special handling instructions.
Financial data: billing information, transaction records, and payment status.
Communication data: correspondence, enquiries, complaints, and feedback.
Technical data: limited information that may be collected when you use digital services, such as device type or IP address, where relevant for security or service improvement.
Special category data: we do not intentionally collect sensitive personal data unless it is strictly necessary for a service request and you have provided it voluntarily, or another legal basis applies.

We generally collect data directly from you when you complete a booking, request a quote, make an enquiry, or communicate with us. In some cases, we may receive data from third parties such as payment providers, business partners, or landlords where this is necessary for service delivery and permitted by law.

3. Why We Use Your Data

We use personal data for the following purposes:

to provide removal and related services;
to prepare quotes, confirm bookings, and manage customer accounts;
to plan logistics, packing, transport, and delivery;
to handle payments, invoices, and accounting;
to respond to enquiries and support requests;
to manage claims, complaints, and service disputes;
to maintain security, prevent fraud, and protect our business;
to comply with legal, tax, insurance, and regulatory obligations;
to improve our services and maintain records for operational purposes.

We will not use your personal data for purposes that are incompatible with the reasons for which it was collected unless we have informed you or are otherwise permitted by law.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis for each processing activity. We rely on the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes preparing quotations, arranging removals, storing booking details, and carrying out the agreed service.

Legal obligation

We may process data where required to meet legal obligations, such as tax, accounting, insurance, or regulatory compliance requirements.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include service improvement, internal record keeping, fraud prevention, business administration, and defending legal claims.

Consent

In limited situations, we may rely on your consent, particularly where the law requires it for a specific use. Where consent is used, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We only process data on the basis that is appropriate for the specific purpose involved.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods may vary depending on the type of data and the reason for processing.

In general:

customer and booking records are retained for the duration of the service relationship and for a reasonable period afterwards;
financial and invoicing records are retained for as long as required by tax and accounting law;
correspondence and complaint records are kept for as long as needed to manage the matter and resolve disputes;
where data is no longer required, it is securely deleted, anonymised, or archived in line with our retention practices.

We do not keep personal data longer than necessary.

6. Processors and Data Sharing

We may share personal data with trusted third parties that act as processors on our behalf. These organisations are only permitted to process data according to our instructions and must implement appropriate safeguards.

Typical categories of processors may include:

IT and cloud service providers that support data storage, communications, and system maintenance;
payment service providers that process transactions;
accounting and bookkeeping providers that support financial administration;
transport or logistics partners that assist with service delivery;
professional advisers such as legal or insurance advisers where necessary;
security and fraud-prevention providers where applicable.

We may also disclose personal data to public authorities, courts, or regulators when required by law or where it is necessary to protect our rights, property, customers, or staff. Where processors or other recipients are located outside the EEA, we will ensure an appropriate transfer mechanism is in place, such as Standard Contractual Clauses or another legally recognised safeguard.

7. Data Security

We take the security of personal data seriously and use appropriate safeguards to reduce the risk of loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our procedures.

Although no system can be guaranteed to be completely secure, we aim to protect information in a manner that is consistent with the nature and sensitivity of the data processed.

8. Your Rights Under GDPR

As a data subject, you have rights in relation to your personal data. Subject to legal limits, these may include:

Right of access ??? to obtain confirmation of whether we process your data and receive a copy of it;
Right to rectification ??? to request correction of inaccurate or incomplete data;
Right to erasure ??? to request deletion of your data in certain circumstances;
Right to restriction ??? to ask us to limit processing in specific situations;
Right to data portability ??? to receive certain data in a structured, commonly used format and, where technically feasible, have it transferred to another controller;
Right to object ??? to object to processing based on legitimate interests or direct marketing, where applicable;
Right to withdraw consent ??? where processing is based on consent;
Right to lodge a complaint ??? with the relevant data protection authority if you believe your rights have been infringed.

Requests will be handled in accordance with GDPR and applicable local laws. We may need to verify your identity before responding to a request to protect your privacy and prevent unauthorised access.

9. Children???s Data

Our services are intended for adults and business customers arranging removals. We do not knowingly collect personal data from children except where it is incidental to the service and provided by an adult customer. If we become aware that we have collected data unlawfully, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or service operations. Any revised version will take effect once published. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

11. Summary of Our Commitment

Norway Removals processes personal data fairly, lawfully, and transparently. We collect only what is needed, use it for clear purposes, retain it only as long as necessary, and share it only with processors or other recipients where there is a valid reason and appropriate protection. This policy applies to all Norway Removals customers in area, and it is designed to uphold your rights and support responsible data protection practices.